Top Questions

Every piece is made to order. Size, color palette, pattern, shape, and material can all be tailored to your space — nothing you see on the site is fixed.

Reach out with what you have in mind, whether it's one of our existing designs or something entirely new. We'll guide you through every step — design, colors, shape, materials — through to final production and delivery.

No minimum for rugs — we take on single statement pieces as readily as full-space commissions. Wallpaper and fabric orders have a 10-meter minimum.

Pricing depends on size, material, and level of customization, so we prepare a quotation for each request individually. Reach out and we'll walk you through it.

A 50% deposit confirms your order and secures your place for sampling and production. The remaining 50% is due upon delivery.

Yes. We work closely with interior designers and design firms — reach out to learn more about our trade program.

Since every piece is made to order, timelines vary with size and complexity. We'll give you a clear estimate once your specifications are confirmed.

Yes — samples are available for most materials and colorways, so you can see and feel a piece before production begins.

Once production begins, changes may no longer be possible — we confirm every detail with you beforehand to make sure it's right from the start.

Yes. Share your location and we'll confirm shipping details and timelines.

Installation support is available and coordinated with you directly, at a separate fee.

We recommend a professional installer — ours or one of your own — to avoid damage or improper application. Done right, it lasts for years.

Contact us right away with photos, and we'll take care of it.

Since every piece is made specifically for you, we're unable to accept returns or exchanges, and deposits are non-refundable once production has begun. We work closely with you at every stage — from materials to final specifications — to make sure it's exactly right before production begins.

Each piece is handcrafted using premium materials suited to its design. Our flatwoven rugs are made from premium blends of natural wool and cotton, while our tufted rugs use a blend of natural wool and viscose silk. Our wallpaper is 100% paper, imported from Germany. Fabrics come in a range of options — reach out and we'll walk you through them.

Vacuum regularly without a beater bar to protect the pile, and rotate the rug every few months for even wear. Blot spills immediately rather than rubbing, and keep it out of direct, prolonged sunlight to preserve color. For deep cleaning, we recommend professional hand-washing suited to handmade rugs — not machine or steam cleaning.

Dust gently with a soft, dry cloth. For light marks, wipe carefully with a barely damp cloth, avoiding excess moisture. Skip abrasive cleaners, and keep humidity moderate in the room to protect the paper over time.

Every piece is handmade, so slight natural variation in texture or tone is part of its character — not a flaw.