Return & Exchange Policy

Return & Exchange Policy At Shop Seif, we are committed to your complete satisfaction with every piece from our collections. We understand that selecting luxury home décor is a considered decision, and we want you to feel confident in your purchase. Standard Items Return Eligibility Standard items from our ready-made collections may be returned within 14 days of delivery, provided they meet the following conditions: Items must be unused, undamaged, and in their original condition All original packaging, tags, and documentation must be included Items must not show any signs of installation or mounting Products must be free from any odors, stains, or alterations Return Process To initiate a return, please contact us at info@theshopseif.com with your order number and reason for return. Our team will provide you with return authorization and detailed instructions within 48 hours. Refunds Once we receive and inspect your returned item, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method. Please note that original shipping costs are non-refundable, and return shipping costs are the responsibility of the customer unless the item arrived damaged or defective. Bespoke & Custom Items Due to the personalized nature of our bespoke wallcoverings and custom artisanal rugs, all custom and made-to-order items are final sale and cannot be returned or exchanged. This includes: Custom-sized wallcoverings Personalized or modified designs Bespoke artisanal rugs Any items crafted to your specific requirements We encourage you to carefully review all specifications, measurements, and design details before placing your custom order. Our design team is available to answer any questions and provide samples when possible. Damaged or Defective Items If your item arrives damaged or has a manufacturing defect, please contact us immediately at info@theshopseif.com with: Your order number Clear photographs of the damage or defect Description of the issue We will arrange for a replacement or full refund at no additional cost to you, including return shipping. Claims for damaged or defective items must be made within 7 days of delivery. Exchanges We do not offer direct exchanges. If you wish to exchange an eligible standard item for a different product, please return the original item for a refund and place a new order for your desired product. Non-Returnable Items The following items cannot be returned: Custom and bespoke items (as detailed above) Items marked as "Final Sale" Gift cards or digital products Items damaged due to misuse or improper installation Items purchased during special promotional sales (unless otherwise stated) Restocking Fee A restocking fee of 15% may apply to returns of large or specialty items. This will be communicated to you when you initiate your return request. International Returns For orders shipped outside of Egypt, customers are responsible for all return shipping costs and any applicable customs duties or taxes. We recommend using a tracked shipping service for your return. Questions? If you have any questions about our return policy or need assistance with a return, please don't hesitate to contact our customer care team at info@theshopseif.com . We're here to ensure your experience with Shop Seif exceeds your expectations.