Shop Seif

Terms of Service

Terms of Service Welcome to Shop Seif. These Terms of Service ("Terms") govern your access to and use of our website and services. By accessing or using our website, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website or services. 1. General Information Shop Seif is a luxury lifestyle brand and design house specializing in story-driven home décor, including bespoke wallcoverings and artisanal rugs. We are registered and operate in Egypt. Contact Information: Email: info@theshopseif.com Location: Egypt 2. Acceptance of Terms By creating an account, making a purchase, or otherwise using our services, you confirm that: You are at least 18 years of age or have parental/guardian consent You have the legal capacity to enter into binding contracts You agree to comply with these Terms and all applicable laws All information you provide is accurate and truthful 3. Account Registration Creating an Account To access certain features or make purchases, you may need to create an account. When creating an account, you agree to: Provide accurate, current, and complete information Maintain and update your information to keep it accurate Maintain the security of your password and account Notify us immediately of any unauthorized use of your account Accept responsibility for all activities that occur under your account Account Termination We reserve the right to suspend or terminate your account at any time if we believe you have violated these Terms or engaged in fraudulent or inappropriate behavior. 4. Products and Services Product Information We make every effort to display our products as accurately as possible. However: Colors and textures may vary slightly due to screen settings and lighting Product dimensions and specifications are approximate We reserve the right to modify product offerings without notice Product availability is subject to change Pricing All prices are listed in Egyptian Pounds (EGP) unless otherwise stated Prices are subject to change without notice We reserve the right to correct pricing errors Promotional offers are subject to terms and conditions specified at the time of the offer Prices do not include shipping costs, customs duties, or taxes unless explicitly stated Custom and Bespoke Orders For custom and bespoke products: Final designs must be approved by the customer before production begins Once production begins, orders cannot be cancelled or modified Custom items are final sale and cannot be returned or exchanged Production timelines are estimates and may vary based on complexity We retain intellectual property rights to our original designs 5. Orders and Payment Placing Orders When you place an order, you are making an offer to purchase the products. We reserve the right to accept or decline your order for any reason, including: Product availability Errors in pricing or product information Suspected fraudulent activity Inability to verify payment information Your receipt of an order confirmation does not constitute our acceptance of your order. We will send you a separate confirmation when your order has been accepted and processed. Payment Payment must be made in full at the time of purchase unless otherwise arranged We accept major credit cards, debit cards, and other payment methods as displayed at checkout All payments are processed securely through our payment service providers You authorize us to charge the payment method provided for the total amount of your order We do not store your complete payment card information Order Cancellation Standard Items: May be cancelled within 24 hours of order placement Custom Items: Cannot be cancelled once production has begun We reserve the right to cancel any order at our discretion and will provide a full refund if we cancel your order 6. Shipping and Delivery Please refer to our Shipping Policy for detailed information about delivery times, costs, and procedures. Key points: Delivery times are estimates and not guaranteed Risk of loss passes to you upon delivery to the carrier You are responsible for providing accurate shipping information International customers are responsible for customs duties and import taxes 7. Returns and Refunds Please refer to our Return & Exchange Policy for detailed information. Standard items may be returned within 14 days Custom and bespoke items are final sale Items must be in original condition with all packaging Refunds are processed within 7-10 business days after receiving returned items 8. Intellectual Property Rights Our Content All content on our website, including but not limited to text, images, designs, graphics, logos, photographs, videos, and software, is the property of Shop Seif or our licensors and is protected by copyright, trademark, and other intellectual property laws. You may not: Copy, reproduce, or distribute our content without written permission Use our trademarks, logos, or brand name without authorization Modify, adapt, or create derivative works from our content Use our designs for commercial purposes Reverse engineer or extract source code from our website Your Content If you submit reviews, comments, photos, or other content to our website, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, and display that content for marketing and promotional purposes. 9. User Conduct You agree not to: Use our website for any unlawful or fraudulent purpose Interfere with the proper functioning of the website Attempt to gain unauthorized access to our systems Upload or transmit viruses or malicious code Harass, abuse, or harm other users Impersonate any person or entity Scrape, data mine, or collect information about other users Use automated systems to access the website without permission 10. Limitation of Liability To the fullest extent permitted by law: Shop Seif and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages Our total liability for any claim arising from your use of our website or products shall not exceed the amount you paid for the product giving rise to the claim We are not responsible for delays or failures in performance resulting from circumstances beyond our reasonable control We do not guarantee uninterrupted or error-free operation of our website 11. Warranty Disclaimer Our products are provided "as is" without warranty of any kind, except as expressly stated in our product descriptions or required by law. We disclaim all warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement. We make no warranties that: Our website will be error-free or uninterrupted Defects will be corrected Our website or servers are free from viruses or harmful components 12. Indemnification You agree to indemnify, defend, and hold harmless Shop Seif and its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising from: Your use of our website or services Your violation of these Terms Your violation of any third-party rights Any content you submit or transmit through our website 13. Privacy Your use of our website is also governed by our Privacy Policy . Please review our Privacy Policy to understand how we collect, use, and protect your personal information. 14. Governing Law and Dispute Resolution These Terms shall be governed by and construed in accordance with the laws of Egypt, without regard to conflict of law principles. Any disputes arising from these Terms or your use of our website shall be resolved through: Negotiation: We encourage you to contact us first to resolve any issues informally Mediation: If negotiation fails, disputes may be submitted to mediation Arbitration or Court: Unresolved disputes shall be subject to the exclusive jurisdiction of the courts of Egypt 15. Modifications to Terms We reserve the right to modify these Terms at any time. When we make changes, we will: Update the "Last Updated" date at the top of this page Post the revised Terms on our website Notify you of material changes via email or website notice Your continued use of our website after changes take effect constitutes your acceptance of the revised Terms. 16. Severability If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions. 17. Entire Agreement These Terms, together with our Privacy Policy, Shipping Policy, and Return Policy, constitute the entire agreement between you and Shop Seif regarding your use of our website and services. 18. Waiver Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. 19. Force Majeure We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorism, natural disasters, labor disputes, or government actions. 20. Contact Information If you have any questions about these Terms of Service, please contact us: Shop Seif Email: info@theshopseif.com Location: Egypt By using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.