Shipping Policy At Shop Seif, we take great care in ensuring your luxury home décor pieces arrive safely and in pristine condition. Each item is meticulously crafted and packaged to meet our exacting standards. Shipping Locations We currently ship to the following regions: Egypt - All governorates MENA Region - Middle East and North Africa countries If your location is not listed, please contact us at info@theshopseif.com to discuss international shipping options. Processing & Delivery Times Our delivery timeframes vary depending on the nature of your order: Standard Wallpaper Collections Processing Time: 1-3 business days Estimated Delivery: 2-4 weeks from order confirmation Artisanal Rugs Processing Time: As each rug is carefully inspected before shipment Estimated Delivery: 4-6 weeks from order confirmation Bespoke & Custom Orders Production Time: Varies based on customization complexity Estimated Delivery: 4-6 weeks from design approval Note: You will receive timeline confirmation after finalizing your custom design Please note: These are estimated timeframes. During peak seasons or for intricate custom pieces, delivery may take longer. We will keep you informed throughout the process. Shipping Costs Within Egypt Standard Delivery: Calculated at checkout based on weight and dimensions Free Shipping: Available on orders over 60,000 EGP Express Delivery: Available for select items at an additional cost MENA Region Shipping costs are calculated at checkout based on destination, weight, and dimensions Duties and taxes may apply depending on your country's regulations Customer is responsible for any customs fees, import duties, or local taxes Order Tracking Once your order ships, you will receive: A shipping confirmation email with tracking information Updates on your order's journey Estimated delivery date You can track your order at any time by logging into your Shop Seif account or using the tracking link provided in your shipping confirmation email. Packaging Every Shop Seif piece is packaged with meticulous attention to detail: Protective materials to ensure safe transit Elegant, branded packaging befitting our luxury collections Care instructions and product information included Environmentally conscious materials whenever possible Delivery Standard Delivery Our courier partners will deliver to your specified address. A signature may be required upon delivery to ensure your items are received safely. White Glove Delivery For large rugs or multiple item orders, we offer white glove delivery service in select areas within Egypt, which includes: Scheduled delivery appointment Room placement of your choice Unpacking and inspection Removal of packaging materials Contact us for availability and pricing. Delivery Issues Delayed Delivery If your order has not arrived within the estimated delivery timeframe, please contact us at info@theshopseif.com with your order number, and we will investigate immediately. Damaged in Transit While we take every precaution to ensure safe delivery, if your item arrives damaged: Do not discard packaging materials Take clear photographs of the damage and packaging Contact us within 48 hours at info@theshopseif.com We will arrange for replacement or full refund at no cost to you Incorrect Address Please ensure your shipping address is correct at checkout. We cannot be responsible for orders shipped to incorrect addresses provided by the customer. If you need to update your address after placing an order, contact us immediately at info@theshopseif.com . Customs & Import Duties (MENA Region) For international orders outside Egypt: Customs fees, duties, and taxes are the customer's responsibility These charges are determined by your country's customs authority Shop Seif has no control over these charges and cannot predict their amount Refusal of delivery due to customs charges does not entitle you to a refund of shipping costs Order Changes & Cancellations Standard Items: Orders can be cancelled or modified within 24 hours of placement. After this window, orders enter our fulfillment process and cannot be changed. Custom Orders: Once production begins on a custom piece, the order cannot be cancelled or modified. Please review all details carefully before confirming your custom order. Contact Us For questions about shipping, tracking, or delivery, please reach out to our team: Email: info@theshopseif.com We typically respond within 24 hours during business days Thank you for choosing Shop Seif. We look forward to bringing our story-driven luxury designs into your home.